Grumpy People Get the Details Right — Science of Us

Think back to the last time you had to navigate a customer-service situation. Perhaps you were trying to make a doctor’s appointment when few convenient times were available, or you may have been speaking with a credit-card rep in an effort to get a onetime waiver on a late payment charge. Maybe you were speaking with an airline representative in hopes of finagling priority seating. Did you adopt a warm tone and play nice? Or did you raise your voice and speak aggressively? You are a nice person, so you probably chose the kind route. The tough pill for most of us to swallow is that those overbearing screamers often get their way. Feisty personalities, although unpleasant, can be tremendously effective.

via Grumpy People Get the Details Right — Science of Us.

I am vindicated!

In which I and my ‘style’ are vindicated. Grumpy People Get the Details Right nym.ag/1CwHwYp via @thescienceofus

In which I and my ‘style’ are vindicated.
Grumpy People Get the Details Right nym.ag/1CwHwYp via @thescienceofus

“@MDaware: common misnomer – most emergency “rooms” are actually peninsulas”

@MDaware: common misnomer – most emergency “rooms” are actually peninsulas”

RT @TheTechDoc: Air Force training sir! pic.twitter.com/FLYlbfDcmW

RT @TheTechDoc: Air Force training sir! pic.twitter.com/FLYlbfDcmW

How could an ER miss Ebola? Let me explain… | EdwinLeap.com edwinleap.com/how-could-an-e… via @twitterapi

How could an ER miss Ebola? Let me explain… | EdwinLeap.com edwinleap.com/how-could-an-e… via @twitterapi

RT @WayneDupreeShow: HEADLINES: General: US Troops Who Contract Ebola Will Be Quarantined in Liberia So why is Obama letting potential #E…

RT @WayneDupreeShow: HEADLINES: General: US Troops Who Contract Ebola Will Be Quarantined in Liberia

So why is Obama letting potential #E…