I had the good fortune to visit the Museum of 1990s Trauma Care over the past two days. It's called #ATLS. Fascinating historic artifacts.
— Bill Hinckley (@UCAirCareDoc) December 5, 2014
In case that tweet is’t permanent, a screencap:
I frequently order from you (check my records, I’m not exaggerating). I’m giving you this feedback just as the Christmas shopping season starts to help you, not out of spite.
First, had I wanted USPS to deliver my packages I’d order from someone other than a class act like Amazon. So, please don’t use an organization that’s dying for a reason (inability to get the job done).
Second, if you’re going to use USPS (and see #1, you shouldn’t), please don’t ask for a signature on a $50 order. UPS and FedEx know us quite well, and know our neighborhood is remote and really really safe, so they know where the packages should be placed/hidden. USPS apparently doesn’t.
In fact, they have failed to deliver my package twice now, twice sending me an email that they left me a note (they didn’t) and telling me when they tried (when we were home, both times). Getting the picture? USPS isn’t reliable, or trustworthy. So stop trusting them with our business.
Think back to the last time you had to navigate a customer-service situation. Perhaps you were trying to make a doctor’s appointment when few convenient times were available, or you may have been speaking with a credit-card rep in an effort to get a onetime waiver on a late payment charge. Maybe you were speaking with an airline representative in hopes of finagling priority seating. Did you adopt a warm tone and play nice? Or did you raise your voice and speak aggressively? You are a nice person, so you probably chose the kind route. The tough pill for most of us to swallow is that those overbearing screamers often get their way. Feisty personalities, although unpleasant, can be tremendously effective.
I am vindicated!
In which I and my ‘style’ are vindicated.
Grumpy People Get the Details Right nym.ag/1CwHwYp via
“: common misnomer – most emergency “rooms” are actually peninsulas”